This is a most excellent place for technology news and articles.
AI is worse for the company than outsourcing overseas to underpaid call centers. That is how bad AI is at replacing people right now.
It is, but it's a use case that has a shitload of money behind it.
Do you know why we have had reliable e-commerce since 1999? Porn websites. That was the use case that pushed credit card acceptance online.
The demand is so huge that firms would rather stumble a bit at first to save huge amounts for a bad but barely sub-par UX.
Can we get our customer service off of "X former know as Twitter" too while we're at it?
If I have to deal with AI for customer support then I will find a different company that offers actual customer support.
If the customer support of my ISP doesn't even know what CGNAT is, but AI knows, I am actually troubled whether this is a good move or not.
See thats just it, the AI doesn't know either it just repeats things which approximate those that have been said before.
If it has any power to make changes to your account then its going to be mistakenly turning peoples services on or off, leaking details, etc.
it just repeats things which approximate those that have been said before.
That's not correct and over simplifies how LLMs work. I agree with the spirit of what you're saying though.
I hope they all go under. I've no sympathy for them and I wish nothing but the worst for them.
I’m frankly amazed this many of them realized the sheer idiocy of their decision.
Ever sat in a boardroom? I have.
Decisions are not made based on proper market/business analysis, they are made knee-jerk by overprivileged idiots.
An example of this was when one of the companies I worked where I was in charge of all the online training.
Then the big fat morons who invested came into the boardroom, instructed us to change all of our training to Flash clips... Because he also had a financial interest in Macromedia.
We ended up losing massive business partners and investment firms (e: we made extremely industrial strength financial planning software). Because a huge part of it was being able to provide consistent, usable training material. The company was later purchased for a song and dance. Then shut down.
