this post was submitted on 20 Sep 2025
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cross-posted from: https://lemmy.nz/post/28397398

The suspension triggered strong responses across social media and beyond. Hashtags like #CancelDisneyPlus and #CancelHulu trended as users shared screenshots of their canceled subscriptions.

With cancellations surging, many subscribers reported technical issues. On Reddit’s r/Fauxmoi, one post read, “The page to cancel your Hulu/Disney+ subscription keeps crashing.”

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[–] otter@lemmy.ca 261 points 2 days ago (11 children)

crashes

Maybe, but could it also be an intentional dark pattern to make it difficult to cancel?

[–] nalinna@lemmy.world 47 points 1 day ago

They use AWS and specifically design their software to be able to dynamically scale, ever since Wandavision crashed their playback.

Is it possible that they never entertained having to make their cancellation page scalable? Sure. Is it more likely that they intentionally haven't made it scalable? Yes.

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