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'It hasn't delivered': The spectacular failure of self-checkout technology (www.bbc.com)

submitted 10 months ago by L4s@lemmy.world to c/technology@lemmy.world

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'It hasn't delivered': The spectacular failure of self-checkout technology::Unstaffed tills were supposed to revolutionise shopping. Now, both retailers and customers are bagging many self-checkout kiosks.

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[–] SmashingSquid@notyour.rodeo 4 points 10 months ago

There are many people who can’t grasp anything technology related. I’ve seen people tapping a can against the scanner instead of scanning the barcode and getting mad it didn’t work. UIs on most self checkouts these days are the same with different branding and they work well.

It is impossible to make something everyone can use when people let their brains shut off any time they have to use a machine.